We listen to what communities are already saying, make sense of it, and help you deliver projects that build support and tackle challenges head-on.
Community Listening combines social and real-world listening with expert consultancy to help organisations understand public conversation and shape projects that communities adopt as their own.
Social Licence, noun
The ongoing acceptance, trust and approval granted by a community or wider public to an organisation, project or activity, based on how it behaves, listens and responds to those it affects.
How Community Listening works
We Listen
famille uses tools and insight to understand what people are already saying in public spaces about a place, project or issue. We look beyond the loudest voices to the quieter conversations that shape what people actually care about.
We Understand
We then apply our experience, human judgement and consultancy to interpret what all that listening means. What’s stable, what’s fragile, what’s being misunderstood, and where concern could turn into opposition if it’s ignored.
We Act
Insight is only as good as the action that follows. We translate that insight into clear, practical guidance. What to engage on, what to leave alone, what to address early, and how to respond in a way that builds trust rather than creates noise.
| What we do | What you get | |
|---|---|---|
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What people are thinking right now |
Look at how your project is already being talked about, where those conversations are happening, and what’s being misunderstood or taken for granted.
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A clear view of what’s settled, what’s sensitive, and what’s starting to take shape.
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Where things could go wrong (or right) |
Identify early signs of concern, pressure points around trust, and who shapes opinion. We highlight positive opportunities coming from the community itself. |
A realistic picture of which risks matter, why they exist, and which ones are unlikely to escalate. |
|
A plan to respond sensibly |
Translate what we’ve found into practical guidance: what to address, what to leave alone, and how to act without making things worse. |
Clear, workable options and next steps. |
|
Understanding whether it’s working |
Keep listening as things move on, checking whether actions are improving understanding and trust, and flagging new issues early. |
Confidence in your direction, backed by evidence rather than guesswork.
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We offer free demos of our dashboards, and can provide expert insight through our 30 minute consultations
See how Community Listening can transform your project’s future
Monitoring is just the beginning. Community Listening is evidence-led insight that brings together trust, narrative and legitimacy around places, projects and organisations.
Most tools can tell you what is being said. Community Listening tells you what it means, what to do about it, and what not to overreact to.
