Work With Us

Privacy Policy

Here at famille, we’re committed to protecting and respecting your privacy.

This Privacy Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we work to keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy, we’ll also ask for express consent from you that you’ve read and understand this policy as your interact with us.

Any questions regarding this Policy and our privacy practices should be sent by email to team@famille.uk or by writing to Debbie Larrad Limited trading as famille, 20 Station Road, Cambridge, CB1 2JD.

Who are we?

Our business is registered as Debbie Larrad Limited.  Our company registration number is 11753326.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, or when you place an order with us.  We only process data in lawful ways and in accordance with the GDPR guidelines.  That is processing your data that you’ve given us your consent to use in providing you with a quote, information or service or that is necessary before we enter into a contract with you.

What type of information is collected from you?

The personal information we collect may include your name, address, email address, IP address, and information about which pages are accessed and when. We store data that you submit to use through the website after giving consent through our forms to provide you with the information, service or quotation you have requested.

How is your information used?

We may use your information to:

  • process orders that you have placed;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you.
 

We review our retention periods for personal information on a regular basis.  We will hold your personal information in our systems for as long as necessary for the relevant activity, or as set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.  For example if you were to place an order with us we may use the information you’ve provided to us via email or using a website form to pass the delivery address to one of our raw material suppliers. 

Third Party Product Providers we work in association with:

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: team@famille.uk

Under the GDPR you have a number of other choices and rights.  We’re looking at ways to make it easier for you to review and update your data with us. In the meantime, please contact us if you’d like to exercise your:
right to access – we’ll provide you with a copy of the data we hold about you within 40 days, 
right to be forgotten – we’ll remove your personal data from our database
right for data portability – we’ll provide you with a copy of your personal data for you to transmit to a different data controller

How can you update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. if you change your email address, or any of the other information we hold is inaccurate or out of date, please email us at: team@famille.uk

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.  Our website uses an SSL certificate and you should see the url in your web browser begin with https: and an indication in most web browsers that our site is secure.

We also implement a number of routine security measures and audits to ensure we are taking reasonable steps to protect your data.  These include the use of firewalls, regular malware scans of our site and hardware.  Regular security updates to our website and associated components & services.  Website security monitoring and frequent password security audits.

Where you have chosen a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.  We also suggest you use strong passwords containing letters, numbers and symbols.  Our system supports the use of complex passwords.

Use of ‘cookies’

Like most other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.  This helps us to improve our website and deliver a better, easy-to-use service.

It is possible to disable cookies by adjusting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

We use cookies from third party services which are listed below.

Links to other websites

Our website may occasionally contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites, even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and we recommend that you check the policy of that third-party site.

16 or Under

We are concerned about protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Third Party Services

We currently use a number of third-party services. Here is an explanation of what we use and links (if relevant) to their privacy policies.  Depending on your use of our site and services not all of these may apply to you.

Google Analytics – we use this service to track statistical data so we can better understand how people use our website.

Social Media – we use social media channels provided by Meta and LinkedIn, and may from time to time collect data social media channels by using embedded forms. You may also access our social media channels via the icons and links on our website.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site about aspects of your visit. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.

Use of cookies by this website

The information below details cookie files that may be used within this website.

Anonymous analytics cookies

Each time a user visits our website, external software generates “anonymous analytics cookies” which can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies and if you do not, we generate new ones.

This allows us to track how many individual users we have and how often they visit the site. We are unable to use these cookies to identify individuals. We use them to gather statistics, for example the number of visits to a page or how long a user stays on the page.

Site performance cookies

This type of cookie remembers your preferences for tools used within our website, so you do not have to reset them each time you visit. Examples include: Disclaimers or notifications which require input (accept or decline). Filtering options for archives, news, case studies, etc. Video/audio streaming speeds that are compatible with your browser.

Third-party cookies

On some pages of our website, other organisations may also set their own anonymous cookies. They do this to track the success of their application, or to customise the application for you. Because of how cookies work, our website cannot access these cookies, nor can the other organisations access the data in cookies we use on our website.

For example, when you submit data through a website form or survey your data may be sent to an external third-party system. This could include a customer relationship management (CRM) system, social media networks or a careers application.